Heidelberg expands Cloud offering

Heidelberg has worked with PTC, a US-based specialist in cloud technology, to expand its web-based services.

The two companies have worked together before, with Heidelberg’s original web-based machine connection in 2004 also based on a solution from PTC. This has grown considerably with over 90 percent of the units delivered by Heidelberg now connected to the cloud when they are first installed. The Heidelberg cloud already links over 10,000 machines and a further 15,000 software products to the Heidelberg service portfolio.

Over the years Heidelberg has added further services to the original remote maintenance offering. This includes he automatic failure notification system eCall as well as a Predictive Monitoring service that can analyze data and identify signs of malfunction and irregularities before they lead to failures.

As Harald Weimer, member of the Management Board responsible for Heidelberg Services, explained: “The collaboration between PTC and Heidelberg is based on a trusting relationship. The PTC Machine Cloud provides us with an excellent platform for supporting the continuous growth we have seen in the area of smart services in recent years.”

Heidelberg has now added a new Performance Plus consulting service to boost productivity. This is part of an overall concept, Smart Services, based on the principles of the Internet of Things. This owes a great deal to the sheer size of the PTC Machine Cloud, with some 25000 devices and software connected in Europe alone.

Heidelberg will show off a new concept at Drupa, Heidelberg Assistant, essentially a web portal to show business data to customers. Gerold Linzbach, CEO of Heidelberg, explained: “The key challenge in the future will be providing our customers with the information they need from the masses of machine data available – to profitable effect. This means turning big data into smart data to make our customers more competitive.”

PTC’s European hub is in Frankfurt, meaning that it’s subject to the EU’s stringent data security directives. The cloud data center is ISO 27001 and TRUSTe Privacy certified.





Syndicate content

You can license the articles from Printing and Manufacturing Journal to reproduce in other publications. I generally charge around £150 per article but I’m open to discussing this for each title, particularly for publishers that want to use multiple stories. I can provide high res versions of images for print publications.

I’m used to working with overseas publishers and am registered for VAT with the UK’s HMRC tax authority but obviously won’t charge VAT to companies outside the UK. You can find further details and a licensing form from this page, or just contact me directly here.

Support this site

If you find the stories here useful then please consider making a donation to help fund Printing and Manufacturing Journal, either as a one-off or a repeat payment. Journalism is only really useful if it’s truly independent and this is the only such news source serving the print/ manufacturing sectors.

However, there are costs involved in travelling to cover events, as well as maintaining this site, not to mention the time that it takes to carry out research, check facts and interview people. So if you value this work, then please help to maintain it and keep it free to read.


Never miss a story – subscribe to Printing and Manufacturing Journal to receive an email notification every time an article is published here. It’s completely free of charge and you can cancel the subscription at any point without any hassle. There’s no need to provide any information other than an email address and subscribers details are not for sale so there’s no risk of any further marketing spam.

Related stories


Leave a Reply

Your email address will not be published. Required fields are marked *