Xerox buys social services workflow company

Xerox has bought Consilience Software, a workflow software company based in Austin, Texas. Consilience’s proprietary Maven Case Management System uses data and process analytics to help government agencies extract more value from their information. The intelligent case management system automates workflows for document- and labour-intensive processes and integrates previously siloed legacy systems for accelerated decision making. It’s a web-based system that’s used by state and local government agencies in 11 U.S. states, seven U.S. cities and two states in Australia. Xerox has said that it will also offer Maven as an integrated part of its child support and government benefit disbursement services

“Governments are under constant pressure to do more with less. In Maven, Consilience has a proven innovative, scalable solution that helps agencies recognize cost savings while significantly enhancing delivery of service to constituents,” said Nancy Collins, group president, Xerox State Enterprise Solutions. “The company’s case management system strengthens Xerox’s suite of offerings for addressing the pent-up demand for modernizing government.”

The Consilience management team and its 40 employees will remain with the company, with operations continuing in its Austin, Tex., and Waltham, Mass., offices.

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