Xerox acquires Invoco

Xerox has signed an agreement to buy the German-based company Invoco Holding GmbH once the customary closing conditions have been met. The move will strengthen Xerox Europe with German language customer care services, and give Xerox the chance to sell its solutions to Invoco’s existing customers.
This acquisition follows Xerox’s similar customer care acquisitions in the European market, including Unamic (Benelux region) in 2011, and both WDS (U.K.) and XL World (Italy) in 2012. The Invoco management team will remain unchanged and continue to be led by Rainer Diekmann, Invoco’s chief executive officer.  After closing, the company will go to market as ‘Invoco, A Xerox Company’. Headquartered in Hamburg, Invoco’s 1,800 employees offer deep expertise in the cable industry allowing Xerox to add to the suite of industries where it leads in customer care, including telecom, transportation, technology, retail, and travel.
“Invoco will blend seamlessly with our current operations as we expand our BPO footprint in Germany and execute our European customer care strategy,” Simon Verzijl, group president of Xerox’s commercial business process outsourcing in Europe. “Together our goal is to expand service and capability across Europe to new and existing local market and multi-national clients.”

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